Welcome to Aviaserve

Aviaserve, formerly GlobeGround Malta, is Malta’s only truly independent Ground Handling Agent: one of two entities that are fully licensed to conduct passenger, ramp and cargo handling services at Malta International Airport.

In an industry that too often adopts a one-sized formula, we pride ourselves in offering a highly customised level of service, which is entirely tailored around our individual customers’ requirements.

Aviaserve is driven by an uncompromising commitment to safety, reliability, on-time performance and customer service. We deploy the very highest industry standards in the course of our operation and view this as a means of differentiating ourselves from competition. This strategy has underpinned the significant growth in Aviaserve’s local market share.

Aviaserve in Figures

  • Employs over 500 staff
  • Serves over 3 million passengers each year
  • Handles over 25,000 movements a year
  • 97.8% Station On-Time Performance (OTP) Record for 2017


Oct 19: For updated articles, posts and news check out Aviaserve’s LinkedIn and Facebook page.
Oct 19: Our COO issues a brief report on the operations carried out in summer’19. He states “As the long GROUND HANDLING summer gradually draws to a close with the advent of the month of October, we look back on what has been a record summer for our Company. During the months from April to September our ground teams in Front of house, Airside, Maintenance and Cargo all came together in synergy to receive, handle and dispatch close to 17000 aircraft movements – this is our highest number year on year for the tenth consecutive year. Our Safety and Punctuality results for this period also are at the forefront when compared to industry standards with GHA delays at a mere 1.5% of departures = 98.5% on time dispatch of flights. This was achieved with an aircraft ground incident rate of ca 1 per 11000 movements Credit for this excellent overall performance goes to our ground teams in all departments who put in a commendable effort to maintain our superior and renowned service levels at all times. Our client portfolio is now relatively stabilised and the growth is therefore mainly attributable to our client base increasing frequencies and routes as each year passes, selecting Malta as a preferred destination but more significantly for us, selecting Aviaserve as their preferred Ground Handling service provider . As Malta International Airport looks to growth for the foreseeable future, we are ready to welcome and handle the expected additional volume by increasing our resources in such a way to preserve our high service levels while always striving for was to continuously improve our product”
Sept 19: Aviaserve report summer ‘19 as an exceptional year for Malta in terms of growth and passengers handle
August 19: Ryanair renews its collaboration for a further 7 year period and includes the newly formed company Malta Air in the agreement. Considerable growth is anticipated in the coming years and Aviaserve is gearing up in terms of the additional GSE required.
July 19: New agreement signed with Emirates for Aviaserve to handle their ticket booth
May 2019: Kenneth De Martino (CEO) and John Willis (Director) attend IGHC conference in Madrid.
May 2019: Aviaserve organised a breakfast meeting held during the month of May 2019 during which the new summer uniforms were launched in the presence of Senior Management of Aviaserve, MIA Officials & various Airline representatives.
Feb 19: Aviaserve signs new concession agreement with Malta International Airport for a further 7 year license.
Jan 19: New GSE arrives in Malta for preparation of Summer 19 season.
Oct 18: Aviaserve reports summer 18 season as another record year in terms of number of passengers handled.
MAY: Aviaserve commences handling of SS18 Cruise & Fly programme
APRIL: Start of SS18 which promises to be the busiest summer season on record
MARCH: Record-breaking winter season draws to an an end
FEBRUARY: Aviaserve awarded Lufthansa Group recognition for Baggage Delivery Standards in Malta
JANUARY: Emirates renews its collaboration with Aviaserve
SEPTEMBER 2017: Summer 2017 is our busiest summer on record.
JUNE 2017: Aviaserve Welcomes DHL to our growing number of airlines served.
JANUARY 2017: Aviaserve unveils Green GSE initiative to further reduce its carbon footprint at MIA.
DECEMBER 2016: Thomas Cook Group renews relationship with Aviaserve, flights to Malta set to increase.
NOVEMBER 2016: Lufthansa German Airlines appoints Aviaserve as its Malta Ground Handing Agent.
SEPTEMBER 2016: Aviaserve reports busiest summer season on record.
JULY 2016: Rare sight in Malta as Qatar Airways flies in B777 Freighter, handled by Aviaserve
JUNE 2016: First Two Aviaserve Cargo Agents receive accreditation as licensed Cargo Screeners from local Aviation Security Authority
MAY 2016: Aviaserve prepares for its busiest summer season ever
APRIL 2016: “Aviaserve Cargo goes green” – Aviaserve installs state-of-the-art LED Industrial Lighting System in its Airport Cargo Warehouse, reducing operational carbon-footprint by an estimated 22%
JANUARY 2016: AVIASERVE handles series of wide-bodied Freighter flights by Emirates for leading local exporter
DECEMBER 2015: Aviaserve Directors, Management and friends attend charity dinner with HRH The Duke of Edinburgh in attendance.
NOVEMBER 2015: Aviaserve goes green and embarks on extensive electric GSE investment program.
OCTOBER 2015: Aviaserve reports record summer season – activity up 16% on summer 2014.
SEPTEMBER 2015: Aviaserve reaches important milestone exceeding 1000 flights handled in August.
AUGUST 2015: Aviaserve unveils brand new Cargo Screening Facility that is the only of its kind in Malta.
JULY 2015: Aviaserve is awarded prestigious handling contract by leading airline- SWISS.
JUNE 2015: Aviaserve celebrates its first decade and donates €10,000 to Heritage NGO Din l ‘Art Helwa.
JUNE 2015: Aviaserve is awarded prestigious handling contract by TNT.
May 2015: Jet2.com starts flying to Malta and appoints Aviaserve.